How to Contact Assurance Wireless Customer Service Representative?

Several Governments all across the world run programs through which you can get free phone & internet connection and even the US Government runs them.

One program is known as the Lifeline program, and another is known as the Assurance Wireless program.

Read more to know about the Assurance Wireless program and its Customer Service toll-free number, hours, and service representative. If you need assistance with your account or have other inquiries, this article will guide you through the various ways to contact their customer support team.

how to contact assurance wireless customer service executive

What is Assurance Wireless?

All low-income groups are eligible, but there are other eligibility conditions that one needs to fulfill when taking advantage of an Assurance Wireless connection. If individuals are found to be eligible, they can apply for the program. Through it, they can obtain a free phone and 250 free text message facilities.

With their connection, you will get a voicemail account, call waiting, caller ID, 911 access, and nationwide Sprint network coverage options. They also provide you with the facility to retain your current number.

Assurance Wireless offers a widespread program that runs in almost every state in the US. Those who meet the federal and state program criteria can apply for the program.

How do I contact Assurance Wireless customer service?

Whether you need assistance with your account, or technical support, or have general inquiries, our step-by-step instructions will ensure you can easily and efficiently connect with the right team to address your concerns. So, let’s dive in and explore the best ways to reach Assurance Wireless customer service representatives!

To contact them, you can call them at their telephone number i.e. 1-888-321-5880.

Alternatively, If you are an existing Assurance wireless customer you can also visit their website to contact them. Visit and then log in to your account. Now from the dashboard create a support ticket and submit it. They will assist you regarding any technical issues.

But mostly, you will get help from call center executives for your queries and issues once you give them a call.

How to Talk to Live Agent?

You can talk to Assurance wireless customer service Representative or a live agent by dialing the above number and then using the following options: 0#, 4, and then 5, or else press 0 and then wait for the call transfer.

When the menu is started, you can also press 0 four times to get to a live agent.

What are Assurance wireless customer service hours

They are mostly available from 7:00 a.m. to 8:00 p.m., and if you want to call them, you must just dial their number anytime. For those who wish to talk to them, you will need to follow the steps given above.

Other ways to Contact Assurance Wireless

The Assurance Wireless mail-sending option is also present.

  • If you want to send them a message, click on the link, and a new page will open where you have to fill in the sender’s email ID.
  • Add the subject, message, phone number, order or contract ID, and first and last name.
  • You must then agree to the terms and conditions by clicking on the checkbox available.
  • Press the Proceed tab to continue the process.

Live Chat with them

You can also Contact them on their social accounts. To start the live chat with the Assurance wireless customer service agent you need to visit their official Facebook page. After visiting their page through the link provided in the below table, click on the message button given there. Write them up your problems or queries they will respond you as soon as possible.
Contact Number1-888-321-5880
Office AddressAssurance Wireless, P.O. Box 5040. Charleston, IL 61920-9907

What kind of assistance can I get from Assurance Wireless?

You can ask them different kinds of queries related to your Assurance Wireless services and other kinds of issues you might be having with the phone or their gadgets.

  1. You can ask them about your internet connection facilities.
  2. Options available to you for an upgrade.
  3. Tablet-related issues can also be resolved.
  4. Process of replacement requests.
  5. More about your eligibility criteria for the program.
  6. Benefits of the program.
  7. Application process-related doubts
  8. Your plan’s validity is something you can confirm with them.
  9. Understand other essential details from them and also fill out your application form with them on the phone.

What types of customer service does Assurance Wireless offer?

There are several different types of services that Assurance Wireless offers to its customers. Assurance Wireless offer includes the following, but the services are not limited to the list provided below.

  1. You can call them up and fill out your application form with them. It could be your first-time application, a replacement phone request, or even when requesting an upgrade.
  2. They can also inform you of different plans available in your area or county.
  3. With them, you can also find information about the different kinds of phones they have on offer for you when you request a free phone.
  4. If your phone is not working or if you are having any kind of issue with it, you can request it.
  5. Those who have applied and are yet to receive a phone call can also talk back to them to confirm their dispatch and delivery-related information.

FAQs (Frequently Asked Questions)

Is Assurance wireless customer service 24 hours?

Basically, they are available 24/7 on their hotlines. However, they are dominantly active from 07:00 a.m. to 08:00 p.m.

Where is Assurance wireless customer service located?

The service centres are located in New York and even Michigan. But their primary office address is Assurance Wireless, P.O. Box 5040. Charleston, IL 61920-9907.

What is Assurance wireless email address?

To contact them, you can also use their email ID, [email protected]. It is also a way to connect with them whenever you have queries and cannot reach them at their given toll-free number.

Can I cancel my Assurance Wireless service through customer service?

You can call or write to them to cancel your Assurance Wireless services.

Call them at 1-888-321-5880 or write to them at Assurance Wireless, P.O. Box 5040, Charleston, IL 61920-9907, to cancel your services.

Tell them the reason and then request a cancellation, and they will proceed with it in no time.

Can I get help with my free tablet from Assurance Wireless?

Yes, you can repair your phones with them, but for the tablet, you will need to speak to your customer service representative.

Is there a fee for calling their customer service?

No, there is no fee for calling the customer service. If you want to call them, use their toll-free number, and you won’t be disappointed.


Here is everything about the Assurance Wireless call centre units. Those who have any issues will need to talk to the call centre representative. Follow this article closely to understand how you can get help and what the best ways to do so are.

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